Customer Success Representative - Work From Home

Job Description:

Telekom Malaysia Berhad is seeking a Customer Success Representative to join our team, working from home in Kuala Lumpur. As a full-time Associate Level role, this position requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be motivated, hardworking, possess strong project management skills, and have a high level of emotional intelligence.

Responsibilities:- Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction- Develop and maintain strong relationships with customers to promote retention and loyalty- Work closely with internal teams to address customer needs and provide optimal solutions- Analyze customer data and provide insights to help improve service offerings and customer experience- Assist in the development and implementation of customer success strategies- Monitor and track customer success metrics to measure the effectiveness of customer service efforts- Identify opportunities for upselling and cross-selling to increase revenue and customer value

Requirements:- Bachelor's degree in business administration, marketing, communications, or a related field- 2+ years of experience in customer service or a related role- Strong project management skills and ability to prioritize tasks effectively- Excellent communication and interpersonal skills- High level of emotional intelligence and ability to empathize with customers- Ability to work independently and as part of a team in a remote work environment

Benefits:- Retirement plan- Dental insurance- Travel & spending expenses

Working Environment:At Telekom Malaysia Berhad, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation and excellence, and we are committed to creating a positive and inclusive work environment where all employees can thrive.

Equal Opportunity Statement:Telekom Malaysia Berhad is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.