Customer Success Specialist

. Ensure all communication is handled professionally and promptly but with a human touch across all channels- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand- Meet targets and requirements set by the client and management.- Appropriate knowledge and information shared by the client and management team.- Take the extra mile to engage with consumers- Skills Advanced English level (C1) both written and spoken- Excellent communication skills both written and spoken- Contact centre experience of at least 1 year- Track record of achieving targets- Problem-solving oriented- Consumer-oriented mindset- Great interpersonal skills- Technology adept- Familiarity with CRM systems- Basic IT skills, including using multiple operating systems- Research skills- Detail-oriented- Ability to work well in a team as well as on your own**Job Types**: Full-time, New-Grad**Salary**: RM3,300.00 per monthApplication Question(s):- Current Salary- Are you ok with the salary offer?- Whatsapp number- Do you speak Tagalog or Mandarin?- How many years experience do you have in customer service?**Language**:- Mandarin (required)