Customer Success Specialist- Mandarin + English

**Customer Success Specialist- Mandarin + English Speaking**Location: One Precinct, Bayan Baru Pulau PinangShift: 5 working days (Rotational Shift)Salary Range: MYR 2700 - MYR 3200Languages: English and Mandarin- Intakes: August 2023 (16th, 21st, 28th, 31st)*Job Highlights- Work Life Balance Environment- Young, energetic, and supportive team!- Diversified and inclusive culture- Language and Night Shift AllowanceOverviewSo, what will you be doing as a Customer Success Specialist?Your role will involve handling customer requests, addressing their concerns,and offering detailed information in response to inquiries received throughmain point of contact for customers utilizing the client's website shoppingchannel, ensuring their needs are met and providing support throughout theironline shopping experience.Your Responsibilities- Support customers to place online orders with the client.- Provide timely support to customers through available- Processing payments and confidential client information in a mannerthat is precise and safeguards the customer's personal and financialpayment data at all times.- Pro-actively support customers to mitigate the risk of damage to theclient's brand and customer loyalty.- Identify and escalate priority issues through appropriate channels asand when necessary.- Works harmoniously with other team members to identify betterways of working and promotes a culture of continuously improvingthe customer support experience.- Maintains and improves quality of service by sharing suggestionsand recommendations.- Keeps job knowledge and skills up to date by attending training andcontinuously learning.- Meets all key performance indicators set by the company and client.- Adheres to the policies and procedures set by the company andclient.**Requirements**:- Must be able to speak, read and write in English, and Mandarin- Minimum of 6 months' work experience in customer support in anyindustry.- Fresh graduates are welcome with degrees in the followingdisciplines: English with Communication, English for Professionals,Mass Communication, or any related field.- Call centre experience is not a 'must' but would be a distinctadvantage.- Able to demonstrate critical thinking, a proactive attitude, andcomposed communication in challenging situations.- Able to receive continuous feedback and work in a fast-pacedworking environment.**Salary**: RM2,700.00 - RM3,200.00 per monthAbility to commute/relocate:- Bayan Baru: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you fluent in Mandarin and English languages?- Do you have Atleast 6 months' work experience in customer support in any industry?- Are you okey working 5 days (Rotational Shift)?- Are you okey working in One Precinct, Bayan Baru Pulau Pinang, work on site?- Are you okey with a salary of RM 3,200?