Customer Success Specialist- Mandarin Speaker (Social Media Platform)

Candidate must possess at least aSPMorDiplomaand above.
Knowledge about types of contents on social sites and e-commerce sites.
Working 24/7 (8 hours), between Monday to Sunday, 5 working days, 2 days off.
Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Maintains and improves quality of service by sharing suggestions and recommendations.
Benefits include:
Medical and Insurance Coverage.
EPF, Socso, EIS, etc.
Medical Leave.
World Class Training provided (Soft skill, system, SOP, and product knowledge).
Work Life Balance Environment.
Young, energetic, and supportive team!
Diversified and inclusive culture.
Required Skills:
Excellent communication skills.
Customer service.
Problem-solving skills.
Social media knowledge.
Fluency in Mandarin.
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