**Job Title: Customer Success Specialist - Remote Work**
**Company: MYEG Services Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
### Job Description
MYEG Services Berhad is seeking a motivated and dedicated Customer Success Specialist to join our dynamic team. This part-time remote position offers the opportunity to contribute to our mission of providing exceptional service to our clients while promoting sustainable practices. The successful candidate will play a key role in ensuring our customers achieve their desired outcomes while utilizing our services.
### Key Responsibilities:
1. **Client Engagement:**
- Build and maintain strong relationships with clients via email, chat, and video calls.
- Conduct regular check-ins to assess customer satisfaction and gather feedback on our services.
- Address customer inquiries and troubleshoot issues promptly and effectively.
2. **Onboarding and Training:**
- Facilitate the onboarding process for new clients, ensuring they understand how to utilize our platform and services efficiently.
- Develop and deliver training materials and sessions that empower clients to maximize their success.
3. **Performance Monitoring:**
- Track and analyze customer usage metrics and engagement levels to identify opportunities for improvement.
- Create and deliver customized reports to clients that highlight performance achievements and recommend best practices.
4. **Problem Solving:**
- Analyze client challenges and provide strategic solutions that enhance their user experience and service adoption.
- Collaborate with internal teams such as Product, Marketing, and Sales to relay customer feedback and advocate for enhancements to our offerings.
5. **Resource Management:**
- Identify and develop resources, tools, and processes that help enhance the customer experience and overall satisfaction.
- Remain well-informed about our service offerings and industry trends to answer clients' questions effectively.
6. **Renewals and Upselling:**
- Assist clients with the renewal process to ensure continuity of services.
- Identify opportunities for upselling additional features or services that may benefit the client.
7. **Reporting and Documentation:**
- Maintain detailed records of customer interactions and resolutions to ensure continuity and clarity across the team.
- Prepare regular reports for management summarizing customer feedback, issues, and potential areas for growth.
### Requirements:
#### Education and Experience:
- Bachelor's degree or equivalent is preferred.
- Minimum of 2 years of experience in a customer success, account management, or related role.
#### Skills and Competencies:
- **Soft Skills:**
- Excellent decision-making abilities; adept at evaluating situations and developing appropriate actions.
- Strong strategic planning skills to assist clients in optimizing their engagement and success with our services.
- **Technical Skills:**
- Proficient in customer relationship management (CRM) software and other relevant tools.
- Able to quickly learn and adapt to new technologies and platforms.
#### Personality Traits:
- **Reliable:** Consistently meets deadlines and delivers quality work.
- **Resourceful:** Able to think creatively and utilize available resources to resolve challenges.
### Benefits:
- Gym membership for maintaining health and wellness.
- Profit-sharing options as a reward for collective achievements.
- Travel opportunities to attend industry events or client meetings.
### Working Environment:
MYEG Services Berhad is committed to environmental responsibility and sustainable practices. We encourage employees to engage in eco-friendly initiatives and contribute to a healthier planet.
### Equal Opportunity Statement:
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, regardless of race, gender, age, religion, disability, or any other characteristic.
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If you meet the above requirements and are excited about making a meaningful impact in customer success, we would love to hear from you! Please submit your application by the deadline of ********** **.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
