**Job Title:** Customer Success Specialist - Work from Home
**Company:** AirAsia Group Berhad
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
As a Customer Success Specialist at AirAsia Group Berhad, you will play a crucial role in ensuring our customers have a seamless and rewarding experience with our services. This position is ideal for driven, energetic individuals who are eager to learn and grow within a fast-paced environment. You will work from home, engaging with our customers to ensure their needs are met and expectations exceeded.
### Key Responsibilities
- **Customer Engagement:** Foster strong relationships with customers through proactive outreach and follow-up, ensuring their satisfaction with our products and services.
- **Support & Troubleshooting:** Assist customers with inquiries, provide prompt resolutions to issues, and troubleshoot problems in a nurturing manner, showcasing exceptional emotional intelligence.
- **Feedback Gathering:** Collect customer feedback and share insights with relevant teams to enhance product offerings and customer experience.
- **Onboarding:** Guide new customers through the onboarding process, ensuring they are equipped with the necessary tools and resources to succeed with our services.
- **Knowledge Sharing:** Create and maintain documentation for frequently asked questions, best practices, and updates related to our services to empower customers effectively.
- **Goal Achievement:** Work diligently to meet individual and team performance metrics, contributing to the organization's overall objectives in customer satisfaction and retention.
- **Continuous Improvement:** Participate in training and professional development opportunities to hone skills in customer relations, product knowledge, and service excellence.
- **Collaboration:** Collaborate with sales, marketing, and product teams to identify opportunities for enhancing customer experience and loyalty.
### Requirements
**Education & Experience:**
- No prior experience required; recent graduates or entry-level candidates are encouraged to apply.
- Familiarity with customer service software or tools (a plus, but not mandatory).
**Personality Traits:**
- Driven: A proactive mindset with a focus on achieving goals and outcomes.
- Energetic: Enthusiastic and passionate about delivering exceptional customer service.
**Soft Skills:**
- Emotional Intelligence: Ability to understand and manage one's own emotions and empathize with the feelings of others.
- Creativity: Innovative thinker with the ability to generate new ideas and solutions to enhance customer satisfaction.
### Benefits
- **Visa Sponsorship:** Opportunity for international applicants to relocate with visa assistance.
- **Travel Opportunities:** Experience the joy of travel as part of your work, including potential personal travel perks with AirAsia.
- **Free Food:** Enjoy complimentary meals during work shifts to keep you energized and motivated.
### Working Environment
At AirAsia Group Berhad, we align our work with a greater purpose, contributing to a meaningful mission of connecting people across the region. The Customer Success Specialist position is designed to ensure that every customer engagement fosters a positive experience and strengthens brand loyalty.
### Application Deadline
Please note that the deadline to apply for this position is **November 3, 2024**.
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**Equal Opportunity Statement:**
AirAsia Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.