This job is for a Customer Success Strategist who enhances customer satisfaction and retention by providing personalized support and developing strategies. You might like this job because it involves deepening customer relationships, improving processes, and advocating for customer needs within the organization.
RM 3000 - RM 3500
Full-Time
few days ago
Job DescriptionThe Customer Success Strategist is responsible for developing and implementing strategies to enhance customer satisfaction, retention, and overall success. This role involves working closely with customers to understand their needs, providing personalized support, and ensuring they achieve their desired outcomes with our products and services. The ideal candidate will have a strong background in customer success, excellent communication skills, and a proactive approach to problem-solving.
Your Day-to-Day
? Ensuring a smooth customer experience journey
? Act as an advocate for the customer within the organization, ensuring their needs and feedback are
communicated to relevant teams.
? Continuously seek feedback from customers to improve processes, products, and services
? Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right
solution and responsible party determination.
? Build relationships with customers and key stakeholders within the business.
? Continuously identify work process improvements
? Collaborate with product, sales, and marketing teams to drive product improvements and enhancements
based on customer feedback.
? Work closely with other team members to achieve customer satisfaction goals.
? Participate in team meetings and training sessions to stay updated on product knowledge and customer
service best practices.
? Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.Job RequirementsYou Know-How
? Minimum Bachelor's Degree in any field, fresh graduates are welcome to apply.
? Being Multilingual (proficient in English, Mandarin, and Bahasa Melayu).
? Good command of written and spoken English
? Excellent attitude and a proactive approach to problem-solving
? Proven ability to work within fast-paced and dynamic work environments.
? Excellent interpersonal & communication skills.
? Customer-centric mindset & likes to speak to customers.
? Exhibit professionalism and friendliness
? Able to work under pressure & able to work with minimum supervision.
? Skilled in multitasking and adaptable to changes quickly.
? Willing to work on weekends and public holidays, and travel within the region when required.
SkillsData Analysis
Customer Relationship Management
Customer Data Management
Additional InfoCompany ActivityLast active - 1 hour ago
Experience Level1 - 3 Years of Experience
Entry Level
Job SpecialisationCustomer Service, Others
Company ProfileCarsomeCarsome is Southeast Asia's largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, Carsome aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.
The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. Carsome currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.#J-18808-Ljbffr