Customer Support Assistant

Job Description:

Axiata Group Berhad is seeking a Customer Support Assistant to join our team in George Town, Penang, MY. This is a full-time, entry-level position with a requirement of 1 year of experience. The ideal candidate will be driven, confident, possess strong research and cooperation skills.

Responsibilities:- Provide excellent customer service through various channels including phone, email, and chat- Assist customers with product inquiries, technical issues, and order processing- Resolve customer complaints in a professional and timely manner- Conduct research to provide accurate and helpful information to customers- Collaborate with other departments to ensure customer satisfaction- Maintain records of customer interactions and transactions- Identify opportunities for product or service improvements based on customer feedback

Requirements:- High school diploma or equivalent- 1 year of experience in customer service or related field- Strong communication skills- Proficiency in Microsoft Office Suite- Ability to multitask and prioritize tasks effectively- Previous experience with CRM software is a plus- Must be detail-oriented and able to work in a fast-paced environment

Benefits:- Paid Time Off (PTO)- Vision insurance- Disability insurance

Working Environment:At Axiata Group Berhad, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is passionate about providing top-notch customer support while fostering a collaborative and inclusive work environment.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement:Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to building a diverse workforce and encouraging applications from all qualified individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.