We seek a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals are crucial in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:
What you'll need to bring to the party:
Strong analytical skills with attention to detail.
Excellent interpersonal skills, written and oral communication skills.
Strong phone contact handling skills and active listening.
Good analytical and problem-solving skills.
Ability to multi-task, prioritize and manage time effectively.
Work independently and as part of a team.
What you'll be doing:
Perform Customer Due-Diligence for existing and new clients, ensuring compliance with company policies and standards.
Maintain accurate and organized records of Due Diligence processes and client interactions.
Lead assignment to Customer Engagement team.
Administrative duties to support CS engagement team.
Collaborate with team members for data compilation and assist the manager with reporting tasks.
Responsible for deploying and applying all company policies, procedures and standards.
Perform and achieve the KPI as assigned.
Contribute to team effort by accomplishing related results as needed.
More about you:
Diploma, Advanced/Higher/Graduate Diploma, Economics, Information Technology, Finance, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
Proven work experience of at least 1-3 years in CS Support Specialist or Customer Service Associate. Open for fresh graduates to apply.
Ability to speak and write Mandarin would be an added advantage as this role requires serving Chinese clients across Malaysia.
Resilient to thrive in a complex environment.#J-18808-Ljbffr