Customer Support Associate

Details of the offer

Job Descriptions :
1) Responsible for recharging the order.
2) Responding to customer kchat /email promptly.
3) Maintaining excellent levels of service and consistent communication with our customers in the up-most professional manner & meaningful responses.
4) Checking for uncompleted orders and sending notifications to the seller to complete the order.
5) Verifying the seller's products on Kaleoz to avoid suspicious listings.
6) Proactively identify changes that can make to the Kaleoz application to simplify the job.
7) Recognize and escalate any high-priority problems to the Senior Customer Support Associate for follow-up.
8) Develop relationships with Kaleoz sellers, working with them to drive sales through web optimization and enhancement of customer experience when shopping on the Kaleoz platform.
9) Undertake any ad-hoc task or any other related task assigned by the superior. Job Requirements :
1) Experience in the Customer Service field is preferred.
2) SPM or equivalent work experience.
3) Good command in English & Mandarin.
4) Customer orientation and ability to adapt/respond to different types of characters.
5) Excellent communication and customer service skills.
6) Ability to multi-task, prioritize, and manage time effectively.
7) Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service.
8) Strong team player with excellent interpersonal and communication skills.
9) Positive attitude.
10) Willing to work flexible support hours.
Work Schedule:
This job has the following work schedule:
5 days / week
Shifting schedule
Rotating shift
Night shift
8 hours shift Benefits & Perks
This job has the following benefits:
Free food
Medical coverage
Vision insurance
Dental insurance
This job is located in Perak, Perak, Malaysia.
Are you interested in this position? If so, apply now and get a response from us fast!
Don't miss out an opportunity to advance your career to the next level.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Preferred Relationship Manager (Kuching, Miri, Bintulu & Sibu)

Preferred Relationship Manager (Kuching, Miri, Bintulu & Sibu) Job Highlights Competitive remuneration & potential to earn where sky is the limit!Personal & ...


Cimb - Malasia

Published a month ago

Senior Manager, Customer Service

About the job Hopper seeks a dynamic Senior Manager for Customer Service Operations in Korea, aiming to revolutionize our customer engagement through superio...


Hopper - Malasia

Published a month ago

Service Advisor

Gender: Male/Female Age range: 21 - 30 years old Qualification: Diploma in Mechanical & Engineering or Relevant Diploma and above Experience: Not necessary J...


Perodua Kulim - Malasia

Published a month ago

Barista Jiwa Kuala Nerus

Full job description Responsibilities : · Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages according to recipe and...


Dark Roast Enterprise - Malasia

Published 24 days ago

Built at: 2024-11-21T14:56:30.400Z