Customer Support Associate

Job Description:

We are looking for a Customer Support Associate to join our team at SIRIM Berhad in George Town, Penang, MY. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner. This position is part-time and at the Associate level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities:- Responding to customer inquiries via phone, email, and chat in a prompt and friendly manner- Providing accurate information and assistance to customers regarding our products and services- Resolving customer complaints and issues effectively and efficiently- Communicating effectively with other team members to ensure a seamless customer experience- Keeping detailed records of customer interactions and transactions- Collaborating with other departments to improve overall customer satisfaction- Staying up-to-date on product knowledge and industry trends to provide valuable insights to customers

Requirements:- Hardworking and dedicated individual with a passion for providing excellent customer service- Strong research and problem-solving skills to effectively address customer inquiries- Innovative mindset to continuously improve processes and procedures- Excellent communication skills and ability to work well in a team environment- Proficiency in using customer support software and Microsoft Office Suite- High school diploma or equivalent required; Bachelor's degree preferred

Benefits:- Life insurance and vision insurance coverage- Relocation allowance for eligible candidates- Opportunities for career advancement and professional development

Working Environment:At SIRIM Berhad, we strive to foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply:Please submit your application by June 23, 2024.

Equal Opportunity Statement:SIRIM Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.