Customer Support Associate - Remote Work

SIRIM Berhad is seeking a Customer Support Associate to join our team on a part-time basis. This is a remote work position based in Malacca City, Melaka, MY, perfect for individuals who are reliable and independent workers. As an Entry Level role, no prior experience is required, making it an ideal opportunity for those looking to start their career in customer support.

Responsibilities:- Provide exceptional customer support through various channels such as phone, email, and chat- Assist customers with inquiries, issues, and product information- Resolve customer complaints in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer satisfaction- Use creativity and adaptability to find innovative solutions to customer problems

Requirements:- Strong communication skills and customer service orientation- Ability to work independently and manage time effectively- Adaptability to changing situations and willingness to learn new processes- Creativity in problem-solving and finding solutions- Reliable and able to meet deadlines consistently

Benefits:- Parental leave for new parents- Joining bonus for new hires- Remote work flexibility for a better work-life balance- Recognition and rewards based on performance and merit

Equal Opportunity Statement:SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, disability, or any other characteristic.

If you are passionate about providing top-notch customer support and meet the above requirements, we encourage you to apply by the deadline of June 3, 2024. Join our team and be part of a company that values your contributions and appreciates your unique skills and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.