Location: Puchong, Selangor (5 mins from LRT Pusat Bandar Puchong Station)
Job Description: As a Customer Service Specialist at Alpha Masterclass, you will play a pivotal role in enhancing customer satisfaction and achieving our sales goals. You will manage online events, provide exceptional customer interactions, and support our innovative trading education platform.
Responsibilities: Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions. Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales. Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention. Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed. Student Guidance: Guide students in developing the correct trading mindset. Requirements: Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin. Education: Fresh graduates are encouraged to apply. Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus. Learning Mindset: Eager to learn new technologies that enhance work efficiency. Problem-Solving: Excellent problem-solving skills and attention to detail. Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members. Trading Experience: Beneficial but not mandatory. Rewards: Skill Development: Elevate your expertise with fully sponsored skillset training and certifications. Career Progression: Clear paths to managerial roles for your future growth. Open-Door Policy: Easy dialogue with our management team. Stability: Enjoy fixed allowances for added stability. Recognition: Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards. Employee Well-being: Additional perks including sports, recreational activities, and exclusive employee vacation benefits. Working Hours: Regular Hours: Monday to Friday, 9 AM to 6 PM. Event Hours: Availability for extended hours and weekends during events and workshops as needed (OT Available). Company Culture: Alpha Masterclass encourages an inclusive and supportive work environment. Our company prioritizes diversity, equity, and inclusion, and we value the well-being of our employees. Our team enjoys a collaborative atmosphere with regular social events, flexible support, and a strong emphasis on work-life balance. We also offer remote work opportunities.
Employee Testimonials: "Working at Alpha Masterclass has been a transformative experience. The supportive environment and growth opportunities have been incredible." – [Gan Jing Khai]
"The commitment to diversity and inclusion here is truly inspiring. It's a place where everyone feels valued." – [Nur Syafiekah]
Join Us: Apply now to be part of a team that values your growth and contribution!
Why Choose Alpha Masterclass: Competitive Salary: Our industry-leading salary ensures you are rewarded for your hard work. Inclusive Environment: We celebrate diversity and strive to create a supportive and inclusive workplace for all employees. Career Growth: We are committed to your professional development and offer clear paths for career progression. Company information Registration No.
1425832-X
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Executive?
Which of the following languages are you fluent in?
Do you have experience in a sales role?
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What can I earn as a Customer Service Executive
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