Customer Support - Dual Language

WE are seeking Mandarin & English speaking candidates!WE are seeking Mandarin & English speaking candidates!WE are seeking Mandarin & English speaking candidates!Handle emails, live chats, and inbound  calls in both Chinese and English.Proactively and positively address all customer inquiries.Resolve and document customer complaints while escalating unresolved issues when necessary.Working in a team to achieve the required KPI elements and SLAGood computer literacyWorking days: 5.5/6 days Working Shift: Rotate 24 Hours (Compulsory working on Public Holiday and Weekends) Basic Salary: RM******** 6 days Allowance, Night Shift Allowance, KPI Allowance Public Holiday Rate: Yes Overtime: If Required *Shuttle Services Provided: Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini