YOOV Internet Technology (Asia) Limited is a leading provider of innovative software solutions for businesses worldwide. With a focus on delivering exceptional customer experiences, we are dedicated to helping our clients succeed.
Job Description: Provide technical support and assistance to customers via various channels, including phone, email, and live chat.Troubleshoot and resolve customer issues related to our software products.Collaborate with cross-functional teams to identify and escalate product bugs or feature requests.Document customer interactions and solutions in our support ticketing system.Contribute to the development of support resources, such as knowledge base articles and FAQs.Deliver exceptional customer service by ensuring timely and accurate responses to customer inquiries.Provide product training and guidance to customers to maximize their utilization of our software.Requirements: Bachelor's degree in Computer Science, Engineering, or a related field.3 years' experience in a customer support role, preferably in the software industry.Excellent problem-solving and analytical skills.Strong communication skills, both English and Chinese written and verbal.Ability to work independently and collaboratively in a fast-paced environment.Proficiency in troubleshooting technical issues and providing solutions.Experience with HRMS software and support ticketing systems is a plus.
(Only shortlisted candidates will be contacted)
Personal Information Collection Statement (PICS)
The personal data collected will be used by our member(s) of the recruitment team for recruitment purpose only. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of 3 months. When there are vacancies in our subsidiary or associate companies during that period, we may transfer the candidate's application to them for consideration of employment. And, all information will be kept confidential during that period and be destroyed after use.