Customer Support Executive - Airlines Industry

End to End Airline Operation - Work Environment - 24/7
Fluency in spoken MANDARIN & ENGLISH is required.
Minimum of 6 months experience in the BPO, Airlines, or Travel industry is required.
24/7 Shift Rotational:
3 shifts – Morning, Afternoon, Midnight (8 hours per shift)
5 days a week from Monday to Sunday
Roles & Responsibilities:
Handle customer care related issues, reservations, bulk bookings, notifications, re-booking, credit card verification, queues management, and email management for all corporate and travel agent queries.
Provide excellent customer service while adhering to various SLAs such as quality, AHT, sales conversion, and efficient customer service.
Meet customer requirements and effectively deal with customer queries.
Personal Style Enablers:
Good standard of both spoken and written English.
Team player with a positive attitude.
Adaptable to change.
Confidence and ability to sell a given product.
Extroverted with a customer service mindset.
Benefits:
KPI Incentive (monthly)
Transport Allowance provided
18 days of Annual Leave
Medical Insurance: Outpatient (employee only), Inpatient (Employee, Spouse & Children), and Life Insurance (Employee only)
Dental Coverage @ RM500 per year
Rewards & Recognition (Awards & Gifts)#J-18808-Ljbffr