Full time
At Deriv, a trusted name in online trading for 25 years serving 2.5 million traders worldwide, we're looking for a Customer Support Executive who will revolutionise how we serve our customers. You'll be at the intersection of customer success and financial technology, directly impacting how traders worldwide experience our platform. This is your opportunity to shape the future of customer service in the dynamic world of online trading.On a given day, you will:
Be the voice of Deriv, providing expert guidance to traders navigating our platforms and products
Solve complex trading-related challenges through multiple channels, including live chat and email
Partner with cross-functional teams to transform customer feedback into actionable platform improvements
Champion customer needs by identifying trends and proposing innovative solutions
Guide and mentor fellow team members as you grow into a senior role
Ensure compliance with financial regulations while maintaining exceptional service standards
As a senior member of the team, act as the face of the team, offering expert leadership and guidance to resolve customer issues, drive product updates, and deliver hands-on training to empower the teamYou may enjoy working with us if you:
Thrive on solving complex problems and finding creative solutions
Get energised by helping others succeed
Love learning about financial markets and trading platforms
Enjoy working in a fast-paced, dynamic environment
Are comfortable with change and adapt quicklyWe would love to work with you if you:
Have outstanding written and verbal communication skills in English
Demonstrate natural empathy and a customer-first mindset
Are comfortable working shifts, which will be clarified at a later stage
Have experience in customer service (financial services experience is a plus)
Bring knowledge of multiple languages (such as Mandarin, Hindi, or Cantonese)
Show potential for leadership and mentoring othersPay and Benefits:
We pay competitive salaries based on your skills, qualifications, experience and market rates. Additionally, you'll be eligible for an annual bonus based on individual and company performance.
When you join Deriv, you will be supported in growing your career in our company. You can expect to have a personalised Learning and Development programme as well as the costs covered for relevant professional development and education related to advancing your career at Deriv.
Your Role
As a Customer Support Executive, you'll join a diverse community of talented individuals. You'll have the chance to significantly impact our company's success while experiencing Malaysia's perfect blend of cutting-edge technology and tropical surroundings.
Ready to make your mark in the world of online trading? If you're passionate about delivering exceptional customer experiences and ready to grow with a global leader, we want to hear from you. Join us in shaping the future of trading support at Deriv.About Us
Deriv is an equal opportunity employer committed to diversity and inclusion. We take pride in our Great Place to Work and IIP Platinum certifications, which reflect our commitment to creating an exceptional work environment. Join us and help build the future of online trading while working alongside top talent from over 80 nationalities.#J-18808-Ljbffr