Customer Support Executive

Requirements Able to work in office (NO "Hybrid", NO "Work from Home");Fresh graduate are encouraged to apply, as well as Diploma or Degree holder;Proficient in both written and spoken Mandarin Language (to communicate with Mandarin speaking client);Customer-oriented with good communication skills in English and Mandarin;Candidates must be willing to work on rotating shift, weekends, and public holidays.????: ????????(? "????" ??);?????????,????????????????;??????,??????(?????????????);??????,??????????????;??????????,??????????
 Responsibility Handling of inquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.Answer inquiries through live chat, email, call.Resolve complaints and provide information.Provide appropriate solutions or alternative methods within the time frame.????: ???????,????????????,???????????;??????????????????;?????????;??????????????????????
 Benefits Full-Time Job (Permanent Employee)5 Working Days / WeekOn Job Training ProvidedMedical Benefit (Medical Check Up, Medical Claim)Miscellaneous Allowance (Shift Allowance)Miscellaneous Paid Leave (Annual Leave, Medical Leave, etc)Annual Bonus, 13th Month salaryOT Pay (Normal Day, Rest Day, public Holiday)Increment Adjustment (After Probation and Yearly)Promotion (To a Higher Rank)EPF, SOCSO, EISPantry SuppliesOutdoor Sport Activities (Weekly)Company Gathering and Annual DinnerEmployee Development Courses (Microsoft 365, Upskill Courses, etc)KPI Performance RewardBest Attendance Reward????: ????(????)??5??????????????(???????)????(????)??????(??????)????,13???????(????????????)????(???????)????(??)??????????????????????????(??)???????????????(Microsoft 365????????)KPI?????????