Work Location | ????:
Must work in-office (no hybrid or work-from-home arrangements).
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Qualifications | ????:
Fresh graduates and diploma/degree holders are encouraged to apply.
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Languages | ????:
Proficient in both written and spokenMandarin(for liaising with Mandarin-speaking clients) andEnglish .
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Skills | ????:
Strong customer service orientation and excellent communication skills in both languages.
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Availability | ???? :
Willing to work on arotating shift scheduleincluding weekends and public holidays.
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Responsibilities | ????
Be the first point of contact for customer inquiries through live chat, email, and phone.
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Address and resolve customer complaints effectively and efficiently.
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Provide detailed, accurate information about products and services.
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Offer appropriate solutions or alternatives promptly.
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Maintain a professional, friendly tone to ensure a positive customer experience.
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Benefits | ??
Financial Rewards | ????
- Annual bonus and 13th-month salary.
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- Overtime pay (including public holidays).
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- Regular increment adjustments after probation and annually.
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- KPI-based performance rewards.
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- Best attendance incentives.
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Health Benefits | ????
- Medical check-ups, medical claims, and paid medical leave.
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Allowances & Leave | ?????
- Shift and miscellaneous allowances.
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- Annual leave, medical leave, and other paid leave options.
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Career Growth | ????
- Clear pathways for promotion to higher roles.
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Additional Perks | ????
- Contributions to EPF, SOCSO, and EIS.
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- Fully stocked pantry for employees.
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- Weekly outdoor sports activities.
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- Company gatherings and annual dinners.
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- Access to upskilling courses (e.g., Microsoft 365, and other development programs).
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Working Hours | ????
Rotational Shift | ????:
- 8:00 AM – 5:00 PM
- 2:00 PM – 11:00 PM
Shift changes occur every two months.
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Office Location & Accessibility | ???????????
Located near convenient public transportation:
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LRT Kerinchi Station(5 - 8 minutes walking distance).
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LRT Universiti Station(15 minutes walking distance).
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