At Deriv, a trusted name in online trading for 25 years serving 2.5 million traders worldwide, we're looking for a Client Support Executive who will revolutionise how we serve our customers.
You'll be at the intersection of customer success and financial technology, directly impacting how traders worldwide experience our platform.
This is your opportunity to shape the future of customer service in the dynamic world of online trading.On a given day, you will:Be the voice of Deriv, providing expert guidance to traders navigating our platforms and productsSolve complex trading-related challenges through multiple channels, including live chat and emailPartner with cross-functional teams to transform customer feedback into actionable platform improvementsChampion customer needs by identifying trends and proposing innovative solutionsGuide and mentor fellow team members as you grow into a senior roleEnsure compliance with financial regulations while maintaining exceptional service standardsAs a senior member of the team, act as the face of the team, offering expert leadership and guidance to resolve customer issues, drive product updates, and deliver hands-on training to empower the teamYou may enjoy working with us if you:Thrive on solving complex problems and finding creative solutionsGet energised by helping others succeedLove learning about financial markets and trading platformsEnjoy working in a fast-paced, dynamic environmentAre comfortable with change and adapt quicklyWe would love to work with you if you:Have outstanding written and verbal communication skills in EnglishDemonstrate natural empathy and a customer-first mindsetAre comfortable working shifts, which will be clarified at a later stageHave experience in customer service (financial services experience is a plus)Bring knowledge of multiple languages (such as Mandarin, Hindi, or Cantonese)Show potential for leadership and mentoring othersPay and Benefits:We pay competitive salaries based on your skills, qualifications, experience and market rates.
Additionally, you'll be eligible for an annual bonus based on individual and company performance.When you join Deriv, you will be supported in#J-18808-Ljbffr