This job is ideal for fluent Mandarin speakers who enjoy resolving customer inquiries and providing high-quality support. You might like this job because it involves communicating with clients and partners through various channels and ensuring compliance with ISO9001 standards.
Full-Time
Posted a few hours ago
Job DescriptionResponsible for handling client interactions through email, live chat, and other communication channels.
Key Responsibilities :Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests.
Communicate effectively with partners through telephone or electronic channels regarding domain-related matters.
Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution.
Analyze and evaluate relevant information to assess inquiry validity, identify root causes, and propose appropriate solutions.
Provide regular updates on issue progress and resolution to both internal and external customers.
Maintain accurate and high-quality responses to ensure compliance with ISO9001 audit standards.
Follow established Standard Operating Procedures (SOPs) for handling queries, processing orders, and addressing general inquiries.
Update daily operational listings and reports in accordance with provided requirements.
Job RequirementsMinimum at least a Diploma in any academic field.
Fresh graduates are encouraged to apply.
Required skills: Microsoft Office (Word, Excel, PowerPoint)
Proficient in English and Mandarin for both oral and written to service our clients inGreater China regions .
Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
Self-motivated, fast learner, positive attitude, able to meet timeline and perform well under pressure.
Willing to work on shifts including weekends and public holidays. Attractive allowance will be provided accordingly.
SkillsCustomer Service
Customer Complaint Resolution
Customer Relationship Building
Effective Communication
Team Oriented
Process Improvement
Interpersonal Communications
Company BenefitsTraining and development opportunities.
Special discount entitlement to selected F&B outlets.
Free medical and PA coverage upon commencement.
Casual and friendly environment.
Internet reimbursement up to RM150* per month.
Experience Level#NoExperienceNeeded
Entry Level
Job SpecialisationCustomer Service
Company ProfileQinetics Solutions Sdn Bhd is a business without boundaries! We enable the information age with complete and personalized business solutions.
Realising the vision of becoming a world-class IT organisation, Qinetics has grown to become a renowned industry player in Domain Name Services, Website Security, and Enterprise IT Solutions since its inception in the year 2000. Qinetics now has a workforce of more than 100 employees and has offices in Kuala Lumpur, Singapore, Jakarta, Taipei, and Beijing.
In Qinetics, we are passionate about growing our customer's businesses and we believe in making every day better by providing out-of-the-box solutions for our clients. We strive to meet the ever-changing needs of businesses worldwide through a platform of continuous improvement, process excellence, and our dedication to customer-centric innovation and strong partnerships.
We are reaching out to dedicated and enthusiastic individuals who are keen to help us grow even further! Whether you are a fresh graduate or an experienced personnel, Qinetics is all aboutMaking Things Happen … together with YOU!
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr