Responsible for handling client interactions through email, live chat, and other communication channels.
Key Responsibilities:
-Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests.
-Communicate effectively with partners through telephone or electronic channels regarding domain-related matters.
-Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution.
-Analyze and evaluate relevant information to assess inquiry validity, identify root causes, and propose appropriate solutions.
-Provide regular updates on issue progress and resolution to both internal and external customers.
-Maintain accurate and high-quality responses to ensure compliance with ISO9001 audit standards.
-Follow established Standard Operating Procedures (SOPs) for handling queries, processing orders, and addressing general inquiries.
-Update daily operational listings and reports in accordance with provided requirements.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-qinetics-solutions-sdn-bhd-job-customer-support-executive-mandarin-speaking)
; Requirements:-
-Minimum at least a Diploma in any academic field.
-Fresh graduates are encouraged to apply.
-Required skills: Microsoft Office (Word, Excel, PowerPoint)
-Proficient in English and Mandarin for both oral and written to service our clients in Greater China regions.
-Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry.
-Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
-Willing to work on shift including weekend and public holiday. Attractive allowance will be provided accordingly.