Executive recruitment company Monroe Consulting Group Malaysia's Professional Division is recruiting on behalf of a leading translation service provider, highly recognised in Singapore for their excellence and reliability. They are now expanding their business into Kuala Lumpur, looking for a dynamic and driven Mid-Level Manager to lead their new venture and establish their services in this exciting market. In this role, you will oversee customer operations.Job Responsibilities:Overseeing customer service operations, managing customer-facing translation projects, collaborating with notarization and legalisation firms, and coordinating with the back-end team in Singapore.
Lead and manage customer service operations to ensure high-quality service delivery.
Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
Oversee the end-to-end translation process, ensuring timely and accurate project delivery.
Build and maintain strong relationships with clients, understanding their translation needs and providing tailored solutions.
Coordinate with the back-end team in Singapore to manage translation projects efficiently.
Establish and maintain partnerships with local notarization and legalization firms.
Manage the process of document notarization and legalization as required by clients
Assist in developing and implementing strategies to grow the business in the Malaysian market.
Monitor market trends and competitor activities to adjust strategies accordingly.
Recruit, train, and mentor a local team to deliver exceptional service and support to clients.Job Requirements:Bachelor's degree in Business Administration, Linguistics, or a related field.
Minimum of 3-5 years of experience in a mid-level management role, in translation services or a related industry.
Strong understanding of customer service principles and project management.
Experience working with notarization and legalization firms is highly desirable.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple tasks effectively.
Strong leadership skills with a proven track record of managing and developing teams.#J-18808-Ljbffr