Customer Support Officer (E-Commerce)

Job Responsibility
Attend to customer's queries professionally, timely, and in an accurate way on the E-Commerce platforms.
Provide feedback to the customer's comments and complaints.
Identify and analyze customer needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Update our databases on any issues and feedback received from customers.
Ensure all the materials for courier and delivery of goods are ready and liaise with the Admin officer for necessary arrangements.
Manage returns of orders.
Perform any other task as and when required by the Management.
Job Requirements
The Customer Support Officer (E-Commerce) is responsible for resolving online shopper's queries, recommending solutions, and guiding the customers through features and functionalities.
Working hours: 12.30 p.m. to 9.00 p.m.
Working days: 6 days per week
Requirements
Candidates must possess at least Diploma
Able to speak in English and Bahasa Malaysia
Fresh graduates are welcome to apply
Job Benefits
Annual Bonus
Opportunity for growth
Annual Increment#J-18808-Ljbffr