XS ???????????????????????CFD??????????????????????????????????(?????)?????????????????????????????UF Awards LATAM 2024?????????????????- LATAM ???????Oman Summit Smart Vision 2024???????????????????Traders Fair Awards 2023???????????????????????????????????XS ??????????????????????????????????????????????????????????? XS ?????????????????????????????????????????????????????:???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? - ?????????????????????????:??????????????????????????? / ????????????????????? / ??????????? :???????????????????????????????( 08:00–17:00/12:00–21:00/15:00–00:00 )??(???????)????????????????????????????????????????????????????????????????????????:??????????????????????????????????????????????????????????????????????????????????? : 1 ??17 ?? 2 ??19 ?? 3 ??21 ???????????????????? / ?????????????????????:LinkedIn: https://www.linkedin.com/company/xscomglobalFacebook: https://www.facebook.com/xscomglobalInstagram: https://instagram.com/xscomglobal????????????????????????????????????????????????????????????????????????????XS???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamicCustomer Support Officer -Japanese Speakingto join our team of experts.XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values ??diversity, growth, and excellence.Responsibilities:Respond to inquiries via live chat, email and phoneIntroduce financial products and servicesProvide advanced financial customer serviceWork with other departments as requiredContribute to teamwork to achieve goalsConsult with appropriate specialist staff as requiredPerform other duties as directed by managerOffer guidance and troubleshoot support to assist clients.Handle client inquiries appropriately and ensuring that high level service is provided.Identify areas for improvement and share suggestions and feedback with the team.Work with other departments as required - change to Cooperate effectively with other departments.Requirements:Business related degree and experienceCustomer service/support experience in the financial industry preferredCustomer service/support experience requiredLocation: Malaysia officeExcellent verbal and written skills in JapaneseFlexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)Good command of the English language (oral and written) is a must.Ability to multitask and highly adaptableExcellent communication and interpersonal skillsExcellent computer literacyOffers:Competitive compensationWorking in a global and fast-growing organizationFriendly, supportive, positive and professional team of expertsMulticultural and diverse environmentFull-time employmentAnnual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).Competitive bonusMedical insuranceOnsite/hybrid working conditionsAllowancesFollow us on social media:LinkedIn:https://www.linkedin.com/company/xscomglobalFacebook:https://www.facebook.com/xscomglobalInstagram:https://instagram.com/xscomglobalIf you have a passion for Customer Support, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.#J-18808-Ljbffr