Job Description:
AirAsia Group Berhad is looking for a part-time Customer Support Officer to join our team on a remote basis in Malacca City, Melaka, MY. This entry-level position requires at least 1 year of experience in customer service or a related field. As a Customer Support Officer, you will be responsible for providing exceptional customer service to AirAsia's passengers and assisting them with any inquiries or issues they may have.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner- Resolve customer complaints and issues effectively and efficiently- Provide accurate information to customers regarding flight schedules, bookings, cancellations, and other inquiries- Assist customers with managing their bookings, making changes, and processing refunds- Work closely with other departments to escalate and resolve complex customer issues- Keep detailed records of customer interactions and transactions- Continuously look for ways to improve the customer experience and suggest innovative solutions to common problems
Requirements:- 1 year of experience in customer service or a related field- Hardworking and able to work independently- Strong analytical skills and ability to think innovatively- Excellent communication skills and a customer-focused mindset- Comfortable working in a fast-paced environment and handling multiple inquiries at once- Proficient in using customer service software and platforms- Ability to adapt quickly to changing situations and priorities
Benefits:- Travel opportunities- Retirement plan- Paid Time Off (PTO)
Working Environment:At AirAsia Group Berhad, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive work environment where all employees can thrive and grow.
Equal Opportunity Statement:AirAsia Group Berhad is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, or veteran status. We value diversity and inclusivity in our workplace and encourage individuals from all backgrounds to apply.
Deadline to apply: ********
If you meet the requirements and are ready to join a dynamic and innovative team, we encourage you to apply for the Customer Support Officer position at AirAsia Group Berhad today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
