Customer Support Officer - Work From Home

Job Description:

UMW Holdings Berhad is seeking a reliable and passionate Customer Support Officer to join our team, working from home in Johor Bahru, Johor, MY. This part-time entry-level position requires at least 1 year of experience in customer support or a related field.

Responsibilities:
- Provide excellent customer service via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Document all customer interactions and maintain accurate records
- Collaborate with other team members to ensure customer satisfaction
- Identify and escalate complex issues to the appropriate teams
- Stay up-to-date on product knowledge and company policies
- Assist with special projects and tasks as needed

Requirements:
- Proven experience in customer support or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a drive for innovation
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent required

Personality Traits:
- Reliable
- Passionate

Soft Skills:
- Problem-solving
- Innovation

Benefits:
- Travel & spending expenses
- Paid Time Off (PTO)
- Free food

Working Environment:
At UMW Holdings Berhad, we value diversity and inclusivity. We strive to create a culture of belonging where every employee feels valued and respected. Join us in paving the way for a more inclusive workplace.

Equal Opportunity Statement:
UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: ********

If you meet the requirements and are ready to embark on a rewarding career in customer support, we encourage you to apply for this exciting opportunity with UMW Holdings Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.