Customer Support Officer - Work From Home

Job Description:

PPB Group Berhad is seeking a part-time Customer Support Officer to work from home in Malacca City, Melaka, MY. This entry-level position requires no prior experience, making it an excellent opportunity for energetic and driven individuals looking to start their career in customer support.

Responsibilities:- Provide customer support via phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Assist customers with product information, ordering, and troubleshooting- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Identify opportunities for process improvement and contribute to ongoing projects to enhance customer support services

Requirements:- Strong attention to detail and excellent negotiation skills- Ability to work independently and efficiently in a remote environment- Excellent communication skills, both verbal and written- Proficient in using customer support software and tools- Ability to multitask and prioritize workload effectively

Personality traits: energetic, drivenSoft skills: attention to detail, negotiation

Benefits:- Travel opportunities- Retirement plan- Vision insurance

Working environment:We are committed to environmental responsibility and sustainable practices, and we encourage all employees to contribute to our efforts in creating a greener and more sustainable future.

Deadline to apply: May 25, 2024

Equal Opportunity Statement:PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to building a diverse workforce and welcome applications from all qualified candidates.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.