Customer Support Part-time (Hybrid | KL/JKT)Naluri is changing the way healthcare is delivered.
A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases.
We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers and ultimately, people achieve a healthier lifestyle.
What you'll be doing:
Be a friendly first point of contact with turnaround time within 15 minutes to 1 hour to handle and resolve members' queries.
Compose thoughtful and accurate messages or customize prepared responses to members' situations, whether onsite or online.
Deliver excellent customer service through our communication channels (chat platform, email system & onsite events).
Be excited to work with digital software technology.
Able to work on a shift basis, especially outside of usual working hours, and attend overnight events (on a need basis).
Able to commute throughout Malaysia and handle heavy items for logistics.
We want you to have:
Diploma/Degree in any field.
Fluent communication skills in English and Bahasa Melayu (for KL-based part-timer) or Bahasa Indonesia (for JKT-based part-timer).
Priority will be given to applicants located in the KL area or Jabodetabek (Greater Jakarta).
A willingness to learn and grow in a fast-changing environment.
Able to commit and work in a 24/7 shift environment.
The most important parts of our culture are:
Teams work together to decide what will give our customers the most value and how to accomplish it.
Virtual or actual get-togethers, lunch, or evenings out.
We encourage you to use our unlimited vacation days policy! (just don't let your team down!)
Growing exponentially, learning extensively, and unlocking potential and ambition.
Values include: "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big".
The People:
We have Scuba Divers, Cooks, Travelers, Photographers, Dancers, Museum Goers, Foodies, Explorers, Enigmatologists (yes, better Google that one!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, and every other variety of people. We have Family people, Single people, Happy people. Someone here is just waiting to be your friend!
The sky is the limit. If you are driven and hungry to grow, you will learn from the best in the industry. Want to make an impact on the business and the people we serve? Bring your ideas to the table, plan and execute them, experience how they come to life and make our members healthier.
Free use of our digital healthcare app, giving you 24h access to medical experts.
Think you have what it takes?Apply now!!#J-18808-Ljbffr