Transport is at the core of modern society.Imagine using your expertise to shape sustainable transport solutions for the future?If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What you will doAt Volvo Malaysia Sdn Bhd, you will contribute to the transformation of our company, the transport industry and society at large.This position is responsible for selling and schedules needed service work in the service department.Who are you?Do you dream big?We do too, and we are excited to grow together.In this role, you will: · Carry out planning of customer requested work and overview / follow up daily work production in workshop acc.to pre-appointed agreements with customers.· Obtain customer approval / agreement for work to be performed and inform estimated repair cost and delivery / pick up time.· Submit preliminary repair order to parts team for parts preplanning and order.· Finalize the preliminary repair order using VST.Perform elementary diagnosis with customer for preparation of repair order.· Print and distribute the repair order with necessary check sheets attached to workshop.· Maintain communication between mechanic/foreman and customer.· Supervise all subcontracted jobs and create requisition for sublet work.· Close and invoice the repair order upon job completion with relevant labour hours, sublet cost and parts.· Ensure that the delivery order (invoice) is completed, ready and can be presented and to the customer upon collection time.To control payment code as well.· The Service Advisor shall advise customers for any campaigns, warranty or goodwill, and any further actions that are needed· Prepare reports to customers as and when required· Responsible for parts pricing and discount within the dealer discount structure· Work closely with foreman on warranty and Service agreement claim submission, accuracy and timely matter· Any other business as assigned by supervisor.Ready for the next move?• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.We value your data privacy and therefore do not accept applications via mail.We value your data privacy and therefore do not accept applications via mail.Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group.Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible.We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.At Volvo Trucks you will be part of leading the way towards a sustainable transport industry.For nearly a century we have been innovating for people – to make life easier, better and safer.Driving progress is our promise to customers, to the industry and to society.At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.Join us, together we move the world we want to live in.
