Customer Support Representative

Job Description:

We are looking for a dedicated and motivated Customer Support Representative to join our team at Digi.Com Berhad in George Town, Penang, MY. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer support.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Provide excellent customer service by understanding and exceeding customer expectations- Resolving customer complaints in a professional and timely manner- Collaborate with internal teams to ensure seamless customer experience- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate team members- Stay up-to-date on product knowledge and company policies

Requirements:- 4 years of experience in customer support- Excellent communication skills- Strong decision-making abilities- A team player with the ability to work well in a fast-paced environment- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office suite- High school diploma or equivalent

Benefits:- Visa sponsorship for eligible candidates- Dental insurance- Life insurance- Competitive salary and benefits package- Opportunities for growth and advancement within the company

Working Environment:Our company is dedicated to understanding and exceeding customer expectations. We strive to create a positive and inclusive work environment where employees feel supported and valued.

Deadline to apply:Please submit your application by June 27, 2024.

Equal Opportunity Statement:Digi.Com Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.