**Job Title**: Customer Support Representative
**Company**: Malaysia Airlines Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-time
**Seniority**: Associate Level
**Years of Experience**: 3
**About Us**:
At Malaysia Airlines Berhad, we are committed to delivering exceptional travel experiences for our customers while prioritizing sustainability and environmental responsibility. Join our vibrant team dedicated to ensuring customer satisfaction and promoting sustainable practices in the aviation industry.
**Job Overview**:
As a Customer Support Representative, you will be the frontline ambassador for Malaysia Airlines, providing exceptional service to customers across various platforms. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. With a passion for helping others and a commitment to team cooperation, you will play a crucial role in upholding the positive reputation of our airline.
**Key Responsibilities**:
- Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner, ensuring high-quality customer service.
- Resolve customer issues related to bookings, cancellations, flight changes, and other travel-related queries in a timely and efficient manner.
- Collaborate with team members to develop and implement solutions to frequently arising customer issues, enhancing the overall customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
- Educate customers on Malaysia Airlines' policies, procedures, and promotions, ensuring they have all necessary information for their travel experiences.
- Actively participate in ongoing training and development programs to enhance product knowledge and customer support skills.
- Contribute to a positive work environment by promoting teamwork, respect, and collaboration among team members.
- Identify opportunities for improving processes and customer service delivery, sharing insights with management as necessary.
- Support sustainability initiatives by promoting environmentally friendly travel options and practices to customers.
**Requirements**:
- Minimum of 3 years of experience in customer service or support, preferably in the travel or hospitality industry.
- Bachelor's degree in a relevant field or equivalent work experience is preferred.
- Passionate about providing excellent customer support with a strong motivation to exceed expectations.
- Demonstrated decision-making skills with the ability to resolve customer issues swiftly and efficiently.
- Strong cooperation skills, with the ability to work effectively as part of a team and independently.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Proficient in using customer relationship management (CRM) software and other communication tools.
- Ability to work flexible hours including evenings, weekends, and public holidays as needed.
**Benefits**:
- Company-provided equipment to facilitate remote or in-office work.
- Paid overtime for hours worked beyond the scheduled part-time commitment.
- Complimentary gym membership to promote a healthy work-life balance.
**Working Environment**:
At Malaysia Airlines Berhad, we prioritize our commitment to environmental responsibility and sustainable practices. You will be part of a team that values eco-friendly initiatives and actively seeks to minimize our carbon footprint in the aviation industry.
**Application Deadline**: ********
**Equal Opportunity Statement**:
Malaysia Airlines Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Join us in our mission to redefine airline travel while making a positive impact on the environment. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
