Customer Support Specialist

- Provide Level 1 support and service to customers.
- Resolve user's issues by troubleshooting.
- Handle inbound emails/chats/calls.
- Build and maintain relationships with our corporate customers/stakeholders in a professional manner with an objective to fulfill their needs.
- Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
- Collaborate with Level 2/Level 3 developers, supervisors, and product managers to resolve problems.
- Identify more complex issues and escalate to relevant teams for resolution.
- Communicate and work closely with key business stakeholders on systems and process improvements.
Qualifications- Diploma/Bachelor's Degree in IT, Computer Science, Computer Engineering, Business, Finance, Investment, Banking or equivalent.
- Preferably experienced in futures, equities, investments, financial, IT or customer service industry.
- Minimum 2 years working experience in relevant industry.
- Fluent in English (both written and spoken).
- Fresh graduate applications are welcomed, subject to qualification.
- Excellent analytical and problem-solving skills.
- Able to work independently and detail-oriented.
- Positive attitude and willingness to learn, along with quality team lead role.
- Able to work on shifts (Early morning 6AM - 3PM and normal shift 9AM - 6PM).
Company InformationRegistration No. 1290245-D#J-18808-Ljbffr