Customer Support (Voice + Email + Social Media) Korean Native

Customer Support (Voice + Email + Social Media) Korean Native
Salary Range:RM 8700 – RM 9500
KPI:Up to 300RM
Shift Allowance:Up to 350RM
Housing Allowance:RM 200
Shift Work:24/7
Working hours:5 days a week with Rotational offs
Education:High school diploma with six plus months of customer service experience preferred
SVAR:B2 preferred. B1 & A2 can be taken into consideration.
Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
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