Customer Technical Service Engineer (Quality)Plan, lead, and manage the Quality function to achieve:
Zero defect containers and customer service issues.
High-quality containers from third-party suppliers.
Effective root cause analysis and corrective actions to prevent recurrence.
A "quality first time, every time" mindset across the organization.
Proactive, customer-focused continuous improvement programs.
Quality Control and Assurance
Develop and implement Quality plans, policies, and procedures aligned with the organization's strategic objectives.
Ensure efficient, effective, and best-practice Quality processes and reporting.
Lead in-plant quality improvements for O-I BJC Malaysia and third-party suppliers to reduce costs, enhance productivity, and minimize customer complaints.
Manage the packaging process to achieve cost-effective departmental goals.
Assess manufacturing defects during and post-production and implement cost-effective remedial actions.
Maintain and enhance robust management systems to satisfy internal and external audits and certifications.
Address non-conformances and opportunities for improvement promptly.
Build and maintain customer relationships to foster trust and ensure timely resolution of issues.
Implement proactive quality enhancement programs with customers.
Provide technical support to customers, manufacturing, and marketing teams to meet customer needs and integrate new products successfully into production.
Leadership
Recruit, develop, and retain a high performing, engaged Quality team.
Ensure compliance with company policies, legislation, and quality and safety standards by all team members.
Qualifications and Requirements
Bachelor's degree in engineering, Quality Assurance, or a related discipline.
Knowledge of glass production is an advantage.
Minimum of 7 years of experience in Quality Assurance/Quality Control within an industrial setting.
Proven leadership capabilities with strong collaboration and interpersonal skills to effectively manage and motivate teams.
Willingness to travel domestically and internationally as required.
Ability to work in high-temperature environments typical of glass production facilities.#J-18808-Ljbffr