Customer/Technical Training Analyst (Fresh Graduate - 2025 Intake)Customer/Technical Training Analyst (Fresh Graduate)
Dell Technologies harnesses the power of technology to drive human progress.
But ultimately, it's people who choose how our products will be used.
That's why our Customer Technical Training team has such a vital role to play.
They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers.
Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs.
Everything they do is about unlocking ways to get the best from our technology.
Join us to do the best work of your career and make a profound social impact as aCustomer/Technical Training Analyston ourCustomer/Technical Training TeaminPenang .
What you'll achieve
As aCustomer/Technical Training Analyst , you will deliver, design, author or edit advanced level e-learning, web-based, blended and classroom curriculum to a variety of audiences.
You will:
Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required.
Deliver and design innovative methodologies to keep learners engaged in platforms like Zoom, Microsoft Teams or Adobe Connect.
Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
Partner with the business and subject matter experts to assess and customize training based on current and future needs.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:
Essential Requirements
Bachelor's Degree in Business Administration, Marketing or a related field.
Productivity and excellent communication skills.
Critical thinking and problem-solving skills.
Apply analytical skills to evaluate and interpret complex situations/problems using multiple sources of information.
Extend capabilities by working closely with senior staff/experts within and outside the internal organization.
Regularly interact with colleagues generally up to senior level management.
Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry's broadest and most innovative technology and services portfolio.
We value our customers, winning together, innovation, results and integrity.
With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.
Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people.
We don't only provide you with the opportunity to grow with us but we also listen and share with you.
Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun.
Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.#J-18808-Ljbffr