Customs Clearance Associate (Singapore Market)

Customs Clearance Associate (Singapore Market)We are looking for people who want to spread their wings and create what's next!
Come join us as a Customs Clearance Associate (SG Market) and be part of our newly established Clearance Shared Service Centre to support clearance activities across various markets.
You will be based inKL Eco Cityand report to the Operations Manager.
We are a diverse team of highly engaged people with benefits such as medical insurance, optical, dental care, occasional team engagement activities as well as festive celebrations, and more!
Key Responsibilities:
Handle inbound/outbound calls/emails from the Singapore market on clearance instructions, paperwork requests, exceptions, inquiries, and feedback pertaining to shipment clearance related matters with the objective of optimizing clearance levels and maximizing customer satisfaction.
Prepare documentation for clearance of all inbound shipments requiring formal entries and outbound shipments in accordance with Customs and Quarantine regulations.
Liaise directly with customers to resolve clearance and delivery issues to efficiently expedite customs clearance and maximize customer satisfaction.
Skills Required:
Good command of spoken and written English.
Ability to think on the feet.
Ability to adapt to changing situations.
MS Office knowledge.
Education: Diploma or equivalent.
Experience: One year of customer servicing or working in a fast-paced Contact Centre environment.
Training will be provided.
Weekly 44 working hours on weekdays (alternate Saturday mornings).
Required to work on Public Holidays and will be paid Public Holiday rate.#J-18808-Ljbffr