Data Analyst, Contact Centre

Details of the offer

About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
ResponsibilitiesCollect, clean, and organize data from various sources such as databases, APIs, and spreadsheets.
Develop methods to explore and analyze structured, semi structured, and unstructured data from diverse sources.
Manage and maintain the reporting environment, including data sources, metadata, and related tools.
Oversee the commissioning and decommissioning of datasets as needed.
Identify patterns within data, ensure data quality, and support initiatives to maintain data integrity.
Establish innovative data collection techniques to improve analysis.
Generate actionable insights from data and compile them into reports for leadership.
Monitor trends and identify opportunities to enhance performance metrics.
Ensure all data handling complies with confidentiality requirements.
Conduct data analysis to uncover trends, correlations, and insights.
Design and develop reports, dashboards, and visualizations using tools like Excel, Tableau, Power BI, or Python.
Provide data driven recommendations to aid in decision making processes.
Perform predictive and prescriptive analyses to anticipate trends and potential outcomes.
Collaborate with clients to review data and reporting needs.
Present findings to stakeholders through comprehensive presentations and detailed written reports.
RequirementsDegree in Information Technology/Computer Science/Statistics/Mathematics
At least 2 years of experience in similar capacity
Experience in Metadata management tools and knowledge in data visualization tools would be preferred
Highly analytical and data driven
Self-motivated, pro-active and good team player
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.#J-18808-Ljbffr


Nominal Salary: To be agreed

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