Schedule: Full Time
Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionMonitor data center operations via a large array of tools to ensure maximum service availability
Prompt and efficient triage and remediation of alerts and system notifications
Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
Partner with Change Management to ensure changes adhere to Change Management policies
Partner with technical teams on change implementations
Analyze system and service trends in support of Continual Process Improvement
Develop and document operations center processes and procedures
Mentor new team members
Stay current on Experian platforms, products, and service offerings
QualificationsBachelor's degree or minimum of 5 years related Command Center / Network Operations Center experience OR combination of the two
Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
Experience with engaging and escalating with ISP's and network service providers.
Experience with Windows / Unix Server operating systems.
Ability to learn new technologies quickly.
Working knowledge of Incident Management & High Priority Case Management
Candidate is required to work on 12 hours rotational shift
Experience in working in globalized IT services environment
Excellent English (oral and written) and good communication skills
Additional InformationOur uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together#J-18808-Ljbffr