The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services.
This role utilises multiple monitoring tools to ensure the highest level of availability for our infrastructure, products, and services.
Job Role/ Duties
Monitor data center operations via a large array of tools to ensure maximum service availability
Prompt and efficient triage and remediation of alerts and system notifications
Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
Partner with Change Management to ensure changes adhere to Change Management policies
Partner with technical teams on change implementations
Analyze system and service trends in support of Continual Process Improvement
Develop and document operations center processes and procedures
Mentor new team members
Stay current on Experian platforms, products, and service offerings
Required Qualifications:
Bachelor's degree or minimum of 5 years related Command Center / Network Operations Center experience OR combination of the two.
Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
Experience in server management is highly preferred
Experience with engaging and escalating with ISP's and network service providers.
Ability to learn new technologies quickly.
Working knowledge of Incident Management & High Priority Case Management
Candidate are required to work on 12 hours rotational shift
Experience in working in a globalized IT services environment
Excellent English (oral and written) and good communication skills#J-18808-Ljbffr