About the roleAs a Data Center Operations Engineer at NTT DATA SERVICES MALAYSIA SDN.
BHD., you will play a crucial role in ensuring the smooth and efficient operation of our data centres.
This full-time position is based in Kuala Lumpur and will involve maintaining and optimising the performance of our critical IT infrastructure.
What you'll be doing
Monitoring and maintaining the data centre's server, storage, and network infrastructure
Performing regular system checks, troubleshooting issues, and implementing preventative maintenance protocols
Coordinating with cross-functional teams to ensure seamless service delivery and incident resolution
Documenting and analysing operational data to identify areas for improvement
Participating in the implementation of new technologies and infrastructure upgrades
Providing on-call support and responding to emergency situations as needed
What we're looking for
At least 1-2 years of experience working in a medium to large data center environment
Basic knowledge of Data Centre components such as Server, Storage, Network, Cabling (UTP, Fiber), etc.
Understanding of the basic operations of a Data Center running environment and processes followed within the Data Center.
Ability to follow standard instructions given by SA (via SNOW) or DC Management for activities such as rack & stack, cable patching, and server health checks.
Collaboration with Designated Partner for racking and stacking of servers; all movement of servers will be managed by the partner, with the operator assisting in the initial stage.
Monitoring the Data Center servers' status in terms of physical health checks; basic monitoring work and raising incidents for appropriate action to be taken (monitoring only involves first level of work).
Working with SA for console access and following any Citi-approved processes needed in the Data Center.
Following the standard operating procedures of Citi DC ops, which are consistent across the region.
Experience with ServiceNow tickets/requests for any actions required for server first level monitoring and engaging the right team for the next course of action.
Providing hands-on support in case of escorting partners or any change work required in the Data Center.
Availability for 24/7 support with shift work, where the operator will work 40 hours a week.
What we offerAt NTT DATA SERVICES MALAYSIA SDN.
BHD., we are committed to providing our employees with a supportive and rewarding work environment.
You can expect competitive compensation, opportunities for career development, and a range of benefits to support your work-life balance.
Our company culture values innovation, collaboration, and continuous learning, making us an excellent choice for ambitious professionals looking to grow their career in the IT industry.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Data Centre Operations Engineer?#J-18808-Ljbffr