Client Description:
Leading IT&T services company in Hong Kong
Job Description:
ResponsibilitiesManage data center operations
Ensure our Data Center achieves the KPI
Maintain compliance with PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO20000
Manage day-to-day data center operations
Make roster plans for resources
Lead a team of DC operators, supervise their job performance, and ensure compliance with processes and operational procedures
Ensure services agreed with customers are fulfilled by the team
Cross-check the quality of services provided by the team
Work on improvement/enhancement plans for DC operational tasks when process flaws are identified
Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
Prepare reports for customers and attend customer meetings addressing DCO related matters
Attend regular customer meetings as defined in the service contract
Assist/carry out preventive and corrective maintenance of E&M systems supporting data center operations
Perform minor E&M installation works as assigned by supervisory staff
Escort and monitor E&M contractor's works
Review vendor's maintenance reports
Handle daily patrolling in the Data Center
Prepare operation reports, management reports, and customer reports
Perform ad hoc duties as assigned by supervisory staff
Shift duty/day-to-day support in the 7x24 Data Center
Ensure our Data Center operates up to standard by keeping and summarizing the record of the environmental data
Job Requirements:Higher Diploma in Computer Science, Information Technology, or related disciplines
Minimum 5 years experience in data center operations
In-depth knowledge of data center operations and processes
Experience in change/incident management
Experience in audit processes such as PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO20000
A good team player with analytical & problem-solving skills, self-motivation, and good interpersonal skills
ITIL V3 foundation certification
Good command of spoken and written English and Chinese
Experienced in leading a DC operation team working on shifts
Able to articulate and reason with customers on arising matters
Additional Requirements:Form 5 or above; Diploma in Mechanical/Electrical Engineering/Building Services Engineering is highly preferred
Holder of Registered Electrical Worker license Grade B; Grade C and/or H is an advantage
2-3 years' experience in the Building Services/Facilities Management industry
Experience in Data Center/Telecommunication industry is an advantage
7x24 Shift Duty is required#J-18808-Ljbffr