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Effective delivery of technical support and installations.
This will include break-fix tasks, including hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations.
Works primarily at an Oracle datacenter in a "mission critical operations" environment.
Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
Work in close collaboration with other technical teams & non-technical teams (e.g., networking, compute, compliance, business operations).
Understand internal customer problems and provide technical solutions in a timely manner.
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Support deployment of on-site data center physical infrastructure; structured cabling installation is a significant part of this position.
Install, replace, and troubleshoot cables and hardware.
Work within a ticket-based environment.
Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements.
Be aware of, and abide by, ticket processes and protocol, including OCI Change Management rules.
System board level repair and fault diagnosis to SLAs.
Using provided tools to do proper and timely internal reporting.
Planning & commissioning new rack positions.
Involvement with the design & commissioning of new whitespaces.
Working as part of a multi-disciplinary team without friction.
Completes own role largely independently within defined policies and procedures.
Exercises excellent interpersonal and communication skills, both written and verbal.
Supports all work inside the datacenter and engages resources to resolve issues beyond their expertise.
Act as hardware support expert liaison to other technical teams & non-technical teams (e.g., networking, compute, compliance, business operations).
Strong adherence to processes and act as a Process Champion.
Excellent knowledge of operating system, hardware, and network fundamentals, concepts, repair & diagnosis.
Excellent knowledge of datacenter design, including electrical and cooling plant & operation.
Develops and verifies proper procedures in supporting datacenter infrastructure.
Understands when and where to escalate support issues and proactively engages external groups when there are issues affecting DC Operations.
Teaches technical skills.
Good level of spoken English language is required.
Disclaimer:Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer.#J-18808-Ljbffr