We are seeking a motivated and detail-oriented Delivery Assistant Manager to join our software engineering team. The ideal candidate will play a crucial role in supporting the Delivery Manager to ensure the smooth execution of software delivery projects, maintaining high standards of service and efficiency.What you'll do:--Support Delivery Operations: Assist in managing daily delivery operations, ensuring timely and accurate delivery of software products and updates.-Team Coordination: Work closely with the software engineering team to coordinate tasks, manage schedules, and ensure project milestones are met.-Client Communication: Act as a liaison between clients and the delivery team, addressing client inquiries and resolving delivery-related issues promptly. -Project Management: Assist in planning, executing, and monitoring software delivery projects, ensuring they are completed on time and within budget. -Quality Assurance: Collaborate with the QA team to ensure all deliverables meet quality standards and client requirements. -Documentation: Maintain accurate project documentation, including project plans, status reports, and client communications.-Performance Monitoring: Track and analyze delivery metrics, providing insights and recommendations for continuous improvement.-Problem Solving: Identify and resolve any delivery-related issues, such as delays or technical challenges, in a timely and effective manner.-Process Improvement: Assist in developing and implementing processes to enhance delivery efficiency and quality.-Stakeholder Coordination: Collaborate with other departments, such as sales, customer support, and product management, to ensure alignment and successful project outcomes.-Training and Development: Support the training and development of delivery team members, ensuring they have the necessary skills and knowledge to succeed. -Product Support-Incident Management: Monitor, track, and manage incidents related to product delivery, ensuring quick resolution and minimal impact on customers.-Problem Management:* Analyze recurring issues and implement long-term solutions to prevent future incidents.-Automation and Functional Testing:-Collaborate with the QA team to design and implement automated testing processes to ensure the quality and functionality of software products.-Conduct functional testing to validate software features and identify any defects or issues.-Product Validation and Acceptance Testing-Coordinate acceptance testing with clients and internal stakeholders to ensure the delivered products meet the agreed-upon specifications and requirements.-Document and report on acceptance testing results, facilitating final approval and product release. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-involve-asia-job-delivery-assistant-manager]
Qualifications-3+ years of experience in Software Delivery and technical project management.-Worked in an Agile and fast-paced environment.-Proficiency in stakeholder management, cross-functional teams, and fostering a collaborative environment.-Proficiency in using task and ticket management tools, such as Clickup, Jira, Freshworks and more.What sets you apart-Proven success in implementing and driving product delivery.-You are interested in building products in an Agile environment: moving quickly, wearing multiple hats, continuously learning.-You are highly motivated, have a strong sense of ownership, and can drive projects end-to-end.-You are a strong English communicator, for both technical and non-technical topics.-You are an active listener and public speaker.