Help Desk & IT Support (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsResponsibilities:Involved in the delivery of telecommunication software projects.Responsible for technical support activities including System Configuration, Business Operation, and System Upgrading.Preparation, creation, and test execution for any testing phase of the project.Liaison with external parties and vendors to support integration and troubleshooting.Provide high-quality service for clients to meet win-win cooperation.Other responsibilities as assigned by the Project Manager.Qualifications:At least a Bachelor's Degree in Computer Science, Information Technology, Electronics, Information Systems, or equivalent.Technical skills in SQL, PL/SQL, Unix, Shell script, and Python script.Responsible, warm, sincere, teamwork-oriented, willing to work under pressure, and possess good learning capacity with creativity.Strong customer service orientation and good interpersonal skills.Well-versed in English and Mandarin communication, both reading and writing.Computer Software & Networking - 51-100 employeesWhale Cloud Technology Co., Ltd. (hereinafter referred to as "Whale Cloud") is a global leading data intelligence technology company. Founded in 2003, Whale Cloud serves telecom operators, governments, and enterprises in more than 80 countries and regions with high-quality solutions and professional services.As part of the Alibaba group and an important partner of Alibaba Cloud's software service ecosystem, Whale Cloud, with two decades of experience in the ICT field, is dedicated to bringing leading digital transformation technologies and data intelligence services to global enterprises. Whale Cloud's business scope extends from telecom markets to vertical industries, including government, transportation, environmental protection, and public security.Whale Cloud's telecom BSS and OSS products have made it one of the world's top 20 vendors in the global telecom software industry. Its ZSmart core series of products and solutions flexibly meet business expansion and transformation requirements of 145 telecom operators, serving more than 700 million end users. In the government and enterprise field, Whale Cloud is a leading company of the Smart City program, deeply involved in smart city construction of more than 100 cities in the world.#J-18808-Ljbffr