**About the job Demand Generation Specialist**:**_Job Description _****_Oxydata Software Sdn Bhd is a multinational Malaysian company established in 2006. Our core competencies include IT Managed Services, Dev/Ops, Outsourcing, and Mobile apps. We provide end-to-end development in Microsoft, Java and Opensource technology platform. We help our clients to realize their results through a digital transformation using our innovative IT services and software solutions._**The responsibilities of Demand Generation Specialist are:- Lead Generation for Sales- Identify leads and conduct lead management- To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.**_ Requirements_**- High school degree required, College degree preferred- Minimum 1 year in Sales/Lead generation related experience- Minimum 1 year experience in Account Management- Minimum 1 year working experience in IT Industry- Minimum 1 year experience with Customer Relationship Management (CRM) tool- Excellent communication skills both verbal and written in local language and English- Strong communicator, strong organizing abilities and process-oriented work style**_Responsibilities_**- Generate quality leads following the company sales qualification process.- Gather clients feedback and business pains to provide the appropriate solution- Provide full support to clients following the protocols focusing on the set quality standards- Give accurate information to customers while maintaining a professional and courteous attitude- Input accurate information into customer management system to properly initiate sales process- Successful execution of permanent and segment specific telemarketing campaigns- Meet and exceed established sales goals.- Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.- Monitor the clients request and update accordingly- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools- Proactively research problems and solutions and share this information with the team- Prepare performance and other reports requested by supervisors- Perform other tasks assigned by management within the competence- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support**_ Benefits_**- Hybrid or Work from homeengaging projects- Career growth and development- Competitive salary and commission structure- Working closely with a team of like-minded people in a fast-paced, multiculturalenvironment- Ongoing training and professional self-improvement opportunities- Flexible working hours- An inclusive culture and open communication
