Desktop Engineer / IT Administrative Assistant (Finance, Central area)
Client Description
Regional corporate finance corporation
Job Description
ResponsibilitiesProvide technical support/solutions for end user computing technology and equipment
Front-line problem support, prioritization and fixing, collaborating with technology teams and local vendors
Provide high quality administration support on Microsoft Windows environment
Perform level 2-3 hands-on desktop support, troubleshooting and configuration
Define and maintain the Windows desktop standard build, documentation and procedures
Responsible for computer deployment and ensure the Windows patching level up to date
Provide IT support during BCP, conduct desktop products evaluations
Co-ordinate with external vendors on hardware/software inquiries and maintenance
Use a ticketing system to record and update all user requests and reported problems in a timely manner
Establish baseline images on operating systems not limited to Windows 7 and Windows 10
Manage the lifecycle of endpoints through activities not limited to patching, hardening, testing and validating with existing/new technologies deployed to an endpoint
Provide Level 2 support
Perform ad-hoc duties as required
IT Administrative Assistant ResponsibilitiesSupport the end-to-end IT procurement process and related clerical work
Maintain IT inventory control
Assist with the general support for day-to-day delivery activities including the on-site vendors
Manage vendors, contracts, and IT (software and hardware) assets
Responsible for IT procurement, placing and expediting orders for supplies, verifying receipt of supplies
Work with Finance department to settle IT invoices and manage IT asset inventory
Communicate with vendors for product details or price questions, negotiating contracts to get the desired pricing
Maintain supplies inventory by checking stock to determine inventory levels
Assist IT team to manage user windows and application accounts, documentation, accounts provisioning and de-provisioning, and housekeeping
Perform ad-hoc duties as required
Job RequirementsDesktop Engineer RequirementsBachelor in Computer Information Systems or related disciplines
Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician would have a definite advantage
5-year hands-on desktop engineering experience in a Banking, Finance, Accounting institution or any other regulated industry sector
Proficient in Windows, MS Desktop Applications, Adobe Product, Anti-Virus, MDM, MS O365, Bitlocker, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system
Experience with administering and managing AD Group Policies
Experience with PC cloning process, maintenance of images, and PC migrations
Positive 'can-do' attitude, proactive, independent, self-motivated, result-oriented and able to work with challenges and continually keeps up to date with new technologies and adapt to fast changes
Good command of English and Chinese (Putonghua is an advantage)
Good interpersonal skills, telephone manner and service attitude
IT Administrative Assistant RequirementsBachelors in Business Administration or related disciplines
Proficiency in MS Office (including Chinese word processing)
4 years prior work experience in corporate or client-facing environment
At least 2 years of clerical and administrative work experience (preferably gained in IT field)
Good interpersonal skills and capability to work with all levels of people
Attention to detail and solid organization skills, including multitasking and time management
Analytical and detail-oriented
Good command of English and Chinese (Putonghua is an advantage)#J-18808-Ljbffr