Shift Allowance : Capped at RM300.00 (applicable for evening and night shift only)
Quarterly KPI Allowance : RM400.00 - RM1,800.00
Overtime : Eligible, based on business needs and requirements
Job Requirement:
Able to work at Plaza 33, Petaling Jaya
Able to work 24/7 rotational shift/Monday-Sunday (5 days a week)
Preferably Diploma and above
Minimum 6 months of experience in Inbound CS Banking / Financial Institution / e-Wallet / Payment Gateway Solution
May consider hiring candidates with 3 to 4 years' experience in Customer Service Inbound Call Centre (experienced in dealing with inbound calls, chat, and email handling).
Fresh Graduates may apply, provided they havegood communication skills in English and Mandarin (Need both) .
Job Description:
Respond to customer inquiries via phone, email, and live chat with a professional, friendly, and courteous attitude.
Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the issue.
Provide accurate information regarding products, services, and policies, ensuring the customer's needs are fully addressed.
Educate customers on processes, product features, and services, creating awareness and fostering satisfaction.
Actively listen to customer concerns, provide appropriate solutions, and follow up to ensure resolution.
Work closely with cross-functional teams to address complex issues, escalate matters when necessary, and collaborate to ensure the highest level of customer satisfaction.
Handle multiple tasks efficiently in a fast-paced environment, including managing time effectively and prioritizing tasks as necessary.
Document and maintain customer records by updating account information and call details after each interaction in the system.
Utilize Microsoft Office programs, particularly Excel and Word, to track and report customer data, performance metrics, and other relevant information.
Maintain technical proficiency with customer support software and tools.
Maintain the company's reputation for high-quality service by adhering to policies and procedures, ensuring compliance with company standards.
Provide feedback and recommendations to improve customer service processes, contributing to continuous improvement efforts.
Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Service Role?
How much notice are you required to give your current employer?
Human Resources & Recruitment - 11-50 employees
Agensi Pekerjaan KAALI HR Sdn. Bhd. is an HR Consultancy Firm established in 2021. We aim to provide professional relationship-based services that benefit our employees and the organization.
With proven track records among our clients, our business has created a reputation for finding top-notch candidates who will be an asset to the organization. Our portfolio spans various industries such as BPO, Banking and Finance, Shared Services, Call Centers, IT/Technology, Hospitality, and many more.#J-18808-Ljbffr