Position:Digital Media Operator / Ingest Operator
Responsible for:Ingest and Adpro
Department:Operations
Location:Kuala Lumpur
As a key member of the Production team, this role is focused on the receiving and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.
Your Responsibilities
Digital Media
Ensure client's orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner.
Ingest material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
FTP administration; transcoding; QC and reporting; digital file reviewing and ingest; various post-production techniques.
Constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA.
Fix and create broadcast compliant files for delivery using post production tools.
Maintain current clients & revenues by ensuring the smooth running of ingest, adpro, and maintaining high standards of quality control and customer service.
Operational Efficiency
Ensure low error rate – check material is available for ingestion within SLA.
Work efficiently and effectively, using correct workflow and work procedures.
Testing end to end for TV or broadcast products; reporting thoroughly back to agreed escalation routes.
In conjunction with Traffic, prioritise ingest tasks to meet SLA's and customer requirements.
Execute tasks proficiently: FTP and nVerge administration; transcoding; QC and reporting; digital file review and ingest; various post-production techniques.
Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe.
Use all technical tools efficiently and maintain an organised, structured and repeatable workflow.
Follow Ingest Standard Operating Procedures.
Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
Maintain a customer-focused orientation at all times.
Documentation
Issue a QC report for each clock on each order.
Assist in creating and maintaining checklists and SOPs.
File a fault report for any software or hardware deficiency.
Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets.
Be a part of a scheduled shift rotation.
Assignments as required and relevant by Management to achieve the KPIs.
Qualifications
A minimum of 3 years experience in ingest/post production services.
A background in advertising or media AV support; knowledge of broadcaster, advertising and post house operations or workflow is an advantage.
Good knowledge of digital/social and online formats (MP4, WebM, etc.).
Good knowledge of broadcast file formats; MXF, MOV, etc.
Good knowledge of Adobe Premiere.
Basic understanding of Adobe Audition and audio editing software.
Good knowledge of transcoders and file creation techniques.
Good understanding of containers, codecs and encoding techniques.
Optional: Good knowledge of After Effects, Photoshop.
Benefits
Annual Leave: 15 days.
Medical Leave: 14 days, as per government regulations.
Hospitalisation Insurance: Employee only, upon confirmation.
Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient).
You will work on rotational shifts.#J-18808-Ljbffr