Digital Product Manager
Malaysia
Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success.
ABOUT CAPCO
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
Role Overview
This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally.
The role covers a wide range of product capabilities across Client's Wealth & Personal Banking business. You will be part of and key to orchestrating the activities of cross functional teams across different locations operating in a lean agile product development environment.
We're looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products.
Key Responsibilities
Be passionate about customers, both internal and external. You'll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
You'll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product.
Ensure the global product journey is aligned with the commercial needs of the market, while also ensuring scalability of the product for a multi-market delivery.
Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe.
Deliver against a product roadmap and vision to meet and exceed customer and business outcomes.
Take an 'Idea' through discovery, design & development to 'Done' through collaboration with the wider team.
Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
Focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products.
Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace.
Be a key member within the multi-disciplined Payments & Transfers team, exhibiting product management best practices.
SKILLS AND EXPERIENCE
Experience of optimising customer satisfaction, journey quality and revenue growth across multiple channels.
Experience leading on new product development and commercialisation.
Proven experience in product management, working with cross functional teams in an agile development process.
Preferred experience in Payments or related products within a banking or Fintech environment.
Proven experience working with Confluence/Jira/Rally or similar product management tooling.
Passionate about customer experience and engagement.
Strong strategy, analytical and problem solving skills.
Team leadership & people management skills.
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world.
We offer:
A work culture focused on innovation and building lasting value for our clients and employees.
Ongoing learning opportunities to help you acquire new skills.
A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
A diverse, inclusive, meritocratic culture.
Enhanced and competitive family friendly benefits.
NEXT STEPS
If you're looking forward to progressing your career with us, please do not hesitate to apply.#J-18808-Ljbffr